These are the problems Plumbing businesses tell us about most. DispatchLine was built to solve all of them.
You're on a job, can't answer, and the customer moves on. That $800 emergency repair just went to someone else.
Check your phone at 7 AM and find 3 emergency messages from last night — all of whom have already booked someone else.
Your top tech spends 45 minutes a day returning quote calls instead of running jobs. That's revenue walking out the door.
Every feature is configured around how Plumbing businesses actually operate — from emergency intake to seasonal scheduling.
Yes. Keywords like "flooding," "burst pipe," "sewage backup," and "water everywhere" trigger emergency handling — an instant alert to your on-call tech. Routine calls like slow drains or dripping faucets go to standard scheduling. You define which words count as emergencies.
The AI is designed for stressed callers. It asks one question at a time: Where is the water? Is it still flowing? Do you know where your shutoff valve is? It keeps callers calm and collects actionable details — even when the caller is in full panic mode.
Yes. You can configure the AI to ask property type upfront and route commercial callers to separate intake questions, pricing, or scheduling logic. Residential and commercial jobs can have completely different handling flows.
The AI asks ownership status early in the call. If the caller rents, it explains your authorization policy, collects their information for follow-up, and flags the call for your review — so you don't roll a truck to a job you can't complete.